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Our Privacy Promise to You

Your account information and payment details stay secure with us. When you deposit via DANA, OVO, GoPay or QRIS, your data is encrypted end-to-end.

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PRIVACY CONTACT

How to Request Data Changes

Team online

Email Support

Send data access or deletion requests to [email protected]. We confirm receipt within 4 hours and respond with account details or next steps within 48 hours.

Live Chat

Open your account settings and select 'Privacy Request' from the Help menu. A specialist joins within 10 minutes during our 24/7 support window across Jakarta and major Indonesia cities.

Account Dashboard

Under Settings > Privacy & Data, you can download your complete profile, transaction history and gameplay records in CSV format anytime.

DATA SECURITY STEPS

How We Keep Your Privacy Safe

Encrypted Transactions

All DANA, OVO, GoPay and QRIS deposits are encrypted with TLS 1.3 before reaching our payment gateway. Your wallet balance is stored in isolated database servers with role-based access controls.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to understand which games and tables you use most. You can disable non-essential cookies in your browser settings without losing account access.

Withdrawal Verification

Every withdrawal request is cross-checked against your registered name and payment method. If your OVO or DANA account name differs from your mandi uang profile, we flag it for manual review before payout.

Data Retention

We keep gameplay logs and transaction records for 7 years where local law permits, to handle disputes and comply with payment processor audits. Your account can request data deletion after your account is closed.

Third-Party Sharing

We share payment info only with our banking partners (DANA, OVO, GoPay, QRIS processors) and anti-fraud vendors. We never share your email or gameplay activity with marketers or advertisers.

Policy Updates

We update this policy every 6 months and notify you via email if any change affects your rights. Continued login after the update date means you accept the new terms.

Privacy Policy Frequently Asked

Yes. Go to Settings > Account > Close Account and select 'Delete all personal data'. We remove your name, email, phone and gameplay history within 30 days. Payment records with DANA, OVO, GoPay or QRIS are kept for 7 years where local law permits for tax and dispute purposes.

DANA, OVO, GoPay and QRIS transaction records are stored for 7 years to comply with payment processor and local banking rules. Card details and bank account numbers are not stored; they are deleted after each transaction is confirmed.

Only you and our fraud-detection team can access your betting logs. Support staff see transaction history and game titles only when you open a dispute. We never share specific bet amounts or game choice with third parties or other players.

We don't block VPNs, but your withdrawal depends on local law where you are. If your DANA, OVO, GoPay or QRIS payment method is registered in Indonesia and we detect unusual access patterns, we may ask for additional identity verification before payout.

Absolutely. Visit Settings > Profile > Edit Details to change your email or phone number instantly. For name changes, email [email protected] with a government ID copy. We verify and update it within 48 hours; this resets your withdrawal verification check once.

Session cookies keep you logged in and remember your last game. Analytics cookies show us which tables like Live Roulette or The Dog House Megaways you visit most. You can turn off analytics cookies in your browser without losing access; withdrawal and account functions still work.

Contact our fraud team immediately via live chat or email [email protected]. We review logins, transactions and withdrawal attempts within 2 hours. If unauthorized activity is confirmed, we freeze the account, reverse fraudulent transactions and guide you through a password reset and identity re-verification.

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