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Our Terms Shape Your Account Experience

When you open an account with mandi uang, these terms define how your deposits flow through DANA, OVO, GoPay and QRIS, how your withdrawals are verified, and what…

Account access depends on local lawPayment methods: DANA, OVO, GoPay, QRISWithdrawal verification built-in

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What These Terms Cover

mandi uang Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern your account registration, login security, deposit and withdrawal procedures, and game play on the mandi uang platform. They address how we handle your personal data, the rules around account closure and re-opening, dispute resolution if a transaction looks wrong, and the limits of

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our liability if the service is interrupted. Where local law permits, these terms apply to all account holders in Indonesia accessing the platform through any device. Deposits via DANA, OVO, GoPay and QRIS are subject to our payment processor's terms as well as ours. Withdrawals are
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verified by you confirming your identity before funds leave your wallet. If you disagree with a term, you can request account closure without penalty.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Contact Us About These Terms

Team online

Live Chat

Our support team replies during operating hours to explain any term, help you understand your account status, or walk through a withdrawal request. Open chat from the lobby help menu.

Email Support

Send questions about policy, data requests or account disputes to our compliance email. Replies arrive within 24 hours on weekdays. Include your account ID so we route your message fast.

Account Settings

Review your own data, payment history and login activity in Account Settings. Export your transaction record anytime. Changes to your registered payment method need verification before the next deposit.

SECURITY & RIGHTS

How We Protect Your Account & Data

Login Security

Your password is hashed and never stored in plain text. We send a verification code to your registered phone or email before any withdrawal or payment method change. If you spot unauthorized access, contact support immediately.

Payment Verification

Before we send money out, you confirm the destination account and amount in your withdrawal slip. DANA, OVO, GoPay and QRIS transfers are verified by the payment processor and marked complete only after funds land.

Data Retention

We keep your account data for as long as your account exists plus 3 years after closure for tax and dispute purposes. Personal data is encrypted at rest. You can request a copy of everything we hold about you in Account Settings.

Cookie & Tracking

We use cookies to keep you logged in, remember your language, and measure how the lobby performs. Third-party cookies track ads across the web. You can disable non-essential cookies in browser settings; login still works.

Account Dispute Process

If you think a withdrawal didn't arrive or a deposit charged twice, open a support ticket with your transaction ID. We investigate within 5 business days and refund if we find an error on our end.

Policy Changes

If we update these terms, we email you 14 days ahead. You can accept or close your account before the change takes effect. Material changes to payment methods or withdrawal fees trigger an email and in-app notice.

Frequently Asked About Terms & Conditions

Your core terms stay the same — your registered name, phone and email. You can update your payment method, password, or preferred contact language anytime in Account Settings. Changes to sensitive fields like email require verification by code first.

Go to Account Settings, scroll to Account Closure and request closure. We verify your identity and process it within 24 hours. Any balance in your wallet is returned to your last active payment method. Closed accounts cannot be reopened under the same name.

Our terms apply to all Indonesia players where local law permits. Payment methods available and game access depend on local law. We apply the same account security, data protection and dispute rules to everyone on the platform.

Your transaction history stays in your account dashboard for as long as you have an active account. After closure, we retain records for 3 years for compliance and dispute purposes. You can export your history anytime before closure.

Contact us with your concern and which term you'd like to discuss. We review feedback on clarity and fairness. If a term conflicts with local law where you play, local law takes priority. You can close your account without penalty anytime.

The same terms apply to both. Your account, deposits and withdrawals are identical whether you play on desktop or the mandi uang app. Login credentials and payment methods sync across devices instantly.

Open live chat from the lobby and describe the issue with your last payment attempt. Our team looks up your transaction, checks with the payment processor and either advises next steps or processes a manual refund if funds were held.

Our Terms Shape Your Account Experience

Contact Us About These Terms

Live Chat

Email Support

Account Settings

How We Protect Your Account & Data

Login Security

Payment Verification

Data Retention

Cookie & Tracking

Account Dispute Process

Policy Changes

Frequently Asked About Terms & Conditions

01 Can I change my account terms after I register?

02 What happens if I want to close my account?

03 Do your terms apply differently to players in Jakarta versus Surabaya?

04 How long do you keep my withdrawal history?

05 What if I think the terms are unfair on a specific point?

06 Are my terms different if I use the mobile app versus the website?

07 Who do I contact if a payment method stops working mid-session?

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